Refund policy
Returns
We offer a 30-day return window, meaning you have 30 days from the date you receive your item to request a return.
Return requests submitted after 30 days of delivery will not be eligible for return or refund.
To be eligible for a return, items must meet all of the following conditions:
- Unworn and unused
- In original condition
- With all original tags attached
- In original packaging
- Accompanied by proof of purchase
How to Start a Return
To initiate a return, please contact us at jayceandridge@gmail.com.
If your return request is approved, we will provide you with the appropriate return address and instructions. Items sent back without prior return authorization will not be accepted.
All returns must be shipped using USPS (United States Postal Service) only. Returns sent via UPS, FedEx, DHL, or any carrier other than USPS will not be accepted and may be returned to sender.
Customers are responsible for all return shipping costs and we do not issue return labels, unless the return is due to an error on our part (see “Damages & Issues” below).
Damages and Issues
Please inspect your order upon delivery.
If your item arrives defective, damaged, or incorrect, you must contact us immediately upon receipt so we can evaluate the issue and make it right. Supporting photos may be required to process these claims.
In some cases, we may require the item to be returned for inspection before a refund, replacement, or exchange can be approved. If a return is required due to a damaged, defective, or incorrect item, return instructions will be provided by our support team.
Exchanges
To request an exchange, the original item must be returned in accordance with our Return Policy (unused, original condition, tags attached, and original packaging). Once the returned item is received and approved, we will ship the replacement item in the requested size or variant, subject to availability.
Please note that processing an exchange requires the original item to be returned and inspected before the replacement can be shipped, which may extend the overall turnaround time.
For the fastest service, we recommend returning the original item for a refund and placing a new order for the desired size or item, as this allows immediate processing and shipment.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you are entitled to cancel or return your order within 14 days of receipt, for any reason and without justification.
Returned items must still meet all eligibility requirements outlined above (unused, original condition, tags attached, original packaging, and proof of purchase).
High-Value Orders
Orders with a total value exceeding $300 USD are considered final sale and are not eligible for refunds or exchanges once delivered.
Jayce & Ridge LLC reserves the right to limit refund and exchange eligibility on high-value orders due to fraud prevention and operational costs.
Refunds
Once we receive and inspect your return, we will notify you regarding approval status. All items must be returned and received by Jayce & Ridge before any refund can be issued. Refunds will not be processed based solely on photos or claims unless otherwise approved at our discretion.
If approved:
- Refunds are issued to the original payment method
- Processing occurs within 10 business days
- Banks and card issuers may require additional time to post the refund
- Approved refunds are subject to a 10% restocking fee, which will be deducted from the refund amount
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at jayceandridge@gmail.com.
One-Time Purchases Only
Jayce & Ridge does not offer subscriptions, memberships, recurring billing, or automatic renewals of any kind. All purchases made on this website are one-time transactions only.
Important Disclaimers
- Orders cannot be canceled once placed.
- Refunds will not be issued for orders submitted with an incorrect or incomplete shipping address provided by the customer.
- Tips are not subject to refunds
- Items returned in worn, damaged, or altered condition may be rejected or subject to partial refund at our discretion.
- We reserve the right to refuse returns or refunds from customers with excessive return activity.